If you know your password, log in to your account with your current password. In the Account Information section, you will have the option to change your password. If you have forgotten your password, select the “Forgot Password” option and follow the steps to reset it.

Log in to your account – Select Account Information
You can update:
a.Your name;
b.Email address;
c. Saved credit card details;
You can also set a default shipping address so you don’t have to update it every time you make a purchase.

We are sorry to see you go, but if you would like to close or delete your account, please contact our Customer Service team via email and we will help you.

To check the status of your order, log in to your account and navigate to your Order History. Then click on the relevant order to see if it has been completed.

Once your order has been shipped, you will receive shipping information with the tracking number in your email. Please keep an eye on your email (even your spam folder). If you cannot find any information, please contact us for information.

Unfortunately, once you’ve placed an order, we are unable to make any changes to it. This includes changing the item, delivery options, delivery address and payment method.
However, if your order has not yet been dispatched, we can help you cancel it and suggest you place a new order with the correct information. Please contact our Customer Service team as soon as possible and we will do our best to assist you before dispatch. To ensure timely processing, we recommend that you contact us as soon as possible.

Sorry, some of our items may be out of stock, please double check that the item is on your order confirmation, check your emails (including spam/junk) to see if you have received an email about out of stock, or your order may have been delivered in batches. If your delivery date has passed, please contact us via the “Contact Us” tab within 24 hours of your order being delivered and we will help you resolve the issue.

We accept the following credit/debit cards for payment: Visa, MasterCard.
We use SSL encryption technology to protect your personal data and follow a strict privacy policy to ensure your shopping information is safe.

If you receive an error message, please make sure you have entered the correct details – and make sure to contact your bank first! If you are still having issues, please contact our customer service team and we will help you resolve the issue.

Standard shipping 7-14 business days for $5.99 or free if order is over $59
Expedited shipping 3-5 business days for $10.99

Once your order has shipped, you will receive a shipping confirmation email to the email address you entered during checkout. If for some reason you do not receive this email within our processing time, please check your spam/junk folder. If you do not see this email, please contact our customer service support team for further assistance.

Yes, returns are accepted within 30 days of receipt.
Items must be in new, unworn, unwashed condition with original tags and packaging.

Please submit a return request via email with your order number and a photo of the item.
We will review it within 1-2 working days and provide a return process.
After the return package is sent back, we will process a refund or exchange within 7 working days after receiving the goods.

Product quality issues: We will bear the return shipping costs for you.
Returns for personal reasons (such as dislike, unsuitable size): You need to bear the return shipping costs yourself.